Has anyone else had difficulty printing returns in ProConnect via Windows 10. I have never had any issues until this year.

Forum|Forum|5 years ago
March 10, 2021
1 reply
11 views

Stops in middle of return and cancels job.

ProConnect Tax

This topic has been closed for replies.

itonewbie

Level 15

Are you sure you're using ProConnect Tax? Reason I ask is that PTO does not print return but create a PDF that you can either open in the browser or save to a file. If you have trouble saving the file, try opening that in your browser instead and vice versa.

---------------------------------------------------------------------------------Still an AllStar

K

klmeyersAuthor

Level 2

I know. Printing the PDF.

itonewbie

Level 15

What which point did you get stuck?

After clicking Create PDF? View/Print Now? Download Return PDF (which will open the PDF on a new tab)? Or using the download function in your browser and selecting Save File?

If it's Download Return PDF, you may want to check that your browser's popup blocker is not blocking ProConnect Tax from opening a new tab.

---------------------------------------------------------------------------------Still an AllStar

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