Forgot Password

Forum|Forum|5 years ago
January 22, 2021
2 replies
7 views

I'm unable to change my password even after getting the verification number via email. I'm stuck in this cycle of not knowing my old password and not being able to set a new password via forgot password link and entering in the emailed verification code. How do I fix this issue? Please help.

Intuit Link

This topic has been closed for replies.

itonewbie

Level 15

Sounds like you haven't clicked on "Try something else" on the next screen. If not, give that a try and it should prompt you for a couple more details, including your SSN, etc. (although I'm not entirely sure how that should help since Intuit shouldn't have my SSN if I never used T u r d o T a x Online).

Your only other option is to call Intuit Support for help.

---------------------------------------------------------------------------------Still an AllStar

C

colleenhd1949

Level 2

I am responding as the person previously did! I cannot change my password after getting the verification code. The cycle keeps revolving and I don't get anywhere. How can I change the password successfully?

E

ewesle1

Level 2

I’m having that same problem and don’t know what to do.

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