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K
Kitty5
Level 1
January 10, 2026
Question

Error message regarding adding a user - exceeded user when we have not

  • January 10, 2026
  • 3 replies
  • 11 views

We are new to ProConnect.  We have paid for two users.  There is currently one user listed.  We try to add a user with advanced admin access and the program gives an error message stating we have exceeded the number of users

3 replies

George4Tacks
George4Tacks
Level 15
January 10, 2026

You are asking a community of other users. This is NOT something we can help you with. Contact support.

https://accountants.intuit.com/support/en-us/help-article/intuit-account-settings/contact-proconnect-tax-help/L031xWrR5_US_en_US

Answers are easy. Questions are hard!
sjrcpa
sjrcpa
Level 15
January 10, 2026

Or is it saying you can only have one user with advanced admin access?

The more I know the more I don’t know.
    Intuit_Kallana
    Intuit_Kallana
    Level 7
    January 13, 2026

    We had a known issue with user access that was fixed on today.  If you are still having issues with assigning your advanced users, please contact our support line.

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