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C
cakeen
Level 4
March 11, 2025
Question

editing cell phone in "clients"

  • March 11, 2025
  • 1 reply
  • 6 views

I'm trying to change the mobile phone in the client tab for a business return client.  The place to put a phone number says "Work," and I'm unable to toggle it to mobile.

    This topic has been closed for replies.

    1 reply

    IRonMaN
    IRonMaN
    Level 15
    March 11, 2025

    As long as the number is in there somewhere, does it really matter whether it is called work or mobile?

    Slava Ukraini!
    C
    cakeenAuthor
    Level 4
    March 11, 2025

    For verification purposes I do think it matters, right??   I am trying to edit the number.  When I go to put the correct mobile # in it won't let me choose what type of phone it is and the default is "home."  Meanwhile at the top left of the page it has the old mobile #  still listed and then puts this new mobile # underneath that but has it tagged as mobile.  

    IRonMaN
    IRonMaN
    Level 15
    March 11, 2025

    "For verification purposes I do think it matters, right??"

    No, there isn't anything in the system at Intuit or the IRS that requires phone verification.

    I don't use ProConnect, so I can't help you with the data entry issues.

    Slava Ukraini!
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