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Rebecca G1
Level 1
March 31, 2026
Question

E Signature

  • March 31, 2026
  • 1 reply
  • 10 views

How can I change an email address for e-signature to resubmit for signing without using up one of my envelopes. Client sent incorrect email address address and it kicked back. Spouse email was fine and she signed successfully.

1 reply

AccountingExecs
AccountingExecs
Level 3
April 1, 2026

You should be able to void the original e-signature envelope.  Once voided, you can change the email in the Client Information section and then go back to the e-signature section and Start A Request.  Double check that it is not using another envelope, but I had to do something similar this year, and it seemed to work without costing more. 

The key is to void the original first.  Don't re-submit because that will just send the original with the same email as before.

Christopher W. Kent
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