E-file transmission failure

Forum|Forum|3 years ago
March 25, 2023
1 reply
18 views

I'm receiving the following message when trying to e-file an individual tax return with State of Michigan return. "Unable to successfully transmit the efile payload data to the intuit filing servers. Problem occurred transmitting efile data. Problem occurred transmitting efile data." See screen print below.

I tried the following things with no success. Clear cache, efile from different PCs, and at different times/days. There are no open critical diagnostics.

Any thoughts or suggestion on how to correct this error would be greatly appreciated.

ProConnect Tax

This topic has been closed for replies.

itonewbie

Level 15

Try removing MI from the Profile and adding it back immediately afterwards.

---------------------------------------------------------------------------------Still an AllStar

Jeff-HAuthor

Level 3

Tried removing MI return, then adding it back, but that did not work. I received the same error message.

Any other ideas?

IntuitRebecca

Level 6

Do you have any PDF attachments entered on General > Electronic Filing > e-file PDF/Miscellaneous > e-file Attachment? If so, make sure none of them have entries to send with a return you're not filing, like Federal 4720 or a Michigan City return.

If you do have PDFs attached but all your entries look correct already, sometimes totally deleting them by pressing the X next to the PDF name at the top, and re-uploading can resolve underlying issues causing transmission failures.

If you don't have any PDFs or the above steps don't resolve, please reach out to support by phone or chat so we can take a look at your particular return and identify the root cause of the error so you can e-file.

- Rebecca

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