Critical Diagnostic Error: KY - Ref #39105

Forum|Forum|5 years ago
March 15, 2021
1 reply
6 views

How do I resolve this error? Says W2 employer 6 digit account number must be entered... but it is. And it's the correct number, verified with Finance Cabinet. Don't know what else to do to clear this diag error, but I don't like to ignore if there is something I'm missing.

ProConnect Tax

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itonewbie

Level 15

What 6-digit number are you referring to? EIN has 8 digits instead of 6. Perhaps pasting the exact diagnostic here could help us pinpoint what may have gone wrong.

---------------------------------------------------------------------------------Still an AllStar

T

taxlawdudeAuthor

Level 2

It's the KEIN. That's what it says. It's asking for the KEIN, which is 6 digits. That's the correct 6 digits, but it's telling me I need to enter the 6 digit account number. Doesn't make sense, it has to be a bug, just looking to see if there's a workaround.

itonewbie

Level 15

Is that critical diagnostic linked to the W-2 input? I don't seem to be able to replicate your problem. In fact, I don't get any diagnostic whether or not the state EIN I enter for KY is 5, 6, or any number of digits.

You still have not copied the exact verbiage from the diagnostic. If you do, I'll see what else I can find out.

---------------------------------------------------------------------------------Still an AllStar

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