Chat Function under Help doesn't work!
Been tied up in an issue that CSRs can't fix and even worse the Tech Department can't either! Is this happening to anyone else?
If I got to the assistant in ProConnect, it opens up the chat box with the end of the prior conversation with an agent on the screen. i can't tell what we talked about, rather it's just notices of people entering the chat and then the agent exiting the chat 3 times (?). I have cleared the cache. I have tried different browsers. I have tried from my cell phone. I have tried my cell phone as a hot spot and connected my computer to the cellular network and then accessed. I have tried accessing Intuit through different routers and modems. Nothing works!
The 2nd agent I spoke to on my case said many of the agents were experiencing issues with the chat and that there was no resolution in sight at this time!
Has anyone found a work around? Am I doomed to have to call every time for help?
