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Level 2
March 21, 2025
Question

Changing an em ail address for Link

  • March 21, 2025
  • 2 replies
  • 9 views

I am trying to change the email address for an individual client and resend the link to a different address. Client is an accountant and has various Intuit accounts so she cannot access the link through her usual email that is connected to her other email. I changed her email in her overall profile and the one for this year's client info on the tax return but if I try to resend link, resend invite- it jsut shows her old email- the one that the original link was sent to

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    2 replies

    Level 2
    March 29, 2025

    I am having the same issue - so frustrating.  It's pulling it from somewhere but I can't figure out where.

     

    Level 7
    March 29, 2025

    Have you or your client reached out to support already?