Cannot print a prior year tax return while IRS is closed for e-file ?????

I found this from someone in the ProConnect Facebook group about people asking the same thing

"Is this a return that you had not yet burned a credit on? Seems thats the issue with everyone....if it's a return you had already purchased then you can print....but if it's a return that you had not yet purchased or used a credit on then somehow that's gotten tied into this Jan 13 date that restricts printing at this point."

So I'm guessing that is what is happening with yours as well. I think its all tied to the renewals that are processing. I just saw mine process on my credit card. So hopefully soon this will all be fixed. 

I am having this issue as well (2022).  This is ridiculous!  I have a current subscription (they charged my credit card).  I can't print a Form 2553 or Form 2848, not to mention the 2022 return that I promised a client.  This is a MAJOR system issue.

For ProConnect Users that have 2023 and 2024 credits (unused returns already purchased) sitting in their banks, you can print 2023 and 2024 returns now respectively.  2023 credits will only work for Tax Year 2023.  2024 credits will only work for Tax Year 2024.  If you do not have any credits remaining for those years or need an older year, those require the Tax Year 2025 credits to be used.  Those credits are targeted for the week of January 12, 2026, to become active.  Once they are active, printing will be enabled for all years.

If you are unsure if you have unused credits for 2023 and 2024, you can find out by going to the purchase screen.  Click on the blue "Usage Details" link.  Once inside you can select the tax year and it will show you how many individual and/or business returns that you purchased along with how many have been used.  

For ProConnect, you must have purchased current year user access to access any years inside the program for printing and/or efile.  So you would need to have 2025 user access purchased to utilize any functions within the program.  This is not a bug in the program.  Please review this article: Understanding User Access in ProConnect .

    1) If you are creating a new prior year return for 2023 or older, it will pull credits from 2025 for those returns whether you are printing only or e-filing.

    2) If you are reprinting a return for a return that you previously efiled, it will not pull from any credits.

    3) If you are creating a new 2024 return and have remaining 2024 credits, it will pull from those first until they are used and then it will pull from 2025.