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mj08
Level 1
September 11, 2024
Question

Authentication Failure

  • September 11, 2024
  • 1 reply
  • 7 views

my client encounters authentication failure when I sent them the returns for e-signature

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    1 reply

    T
    taxmoIntuit Community Champion
    Intuit Community Champion
    September 12, 2024

    For various reasons, the authentication process that is required for e-signature may not work for all clients.  In that case, the easiest option is to revert to using a "wet signature", which means printing and the e-file authorization form(s) and physically signing them.  If they're a remote client, you can have them print and sign it, then send you a scan or photo of it which you should save as evidence of them having signed it.  

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