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angelyn
Level 1
January 21, 2025
Question

advanced user

  • January 21, 2025
  • 1 reply
  • 1 view

beyond frustrated!  i have ONE user (but 2 are showing) and I can't print.  System says I need Advanced User status (so I purchased ANOTHER user -- now I have 2 Advanced and only need one -- how do I apply the correct user to the tax return?

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    1 reply

    George4Tacks
    George4Tacks
    Level 15
    January 21, 2025

    You are asking a community of other users. This is NOT something we can help you with. Contact support.

    https://accountants.intuit.com/support/en-us/help-article/intuit-account-settings/contact-proconnect-tax-help/L031xWrR5_US_en_US?src=g4t

    CALL THEM. CRY. MOAN. SCREAM. Get a refund for the 2nd user and have them train you how to do it without throwing money at them. 

    Answers are easy. Questions are hard!
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