2 hours on hold, finally got someone, then call disconnected

Forum|Forum|6 years ago
July 15, 2020
3 replies
41 views

I'm beside myself with worry that ProConnect (Intuit) has gotten beyond repair. Why such an increase in price, btw? why was I on hold for 2 hours (officially 1:55:59) before it was answered. THEN he was happy to help me, phone went silent and in a few minutes it was disconnected. OMG. I'm obviously venting right now but I feel used since I'm all in with QB, PTO. Now what can I do except just take this disservice from Intuit. Yikes.

ProConnect Tax Online

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R

RossOInToIt

Level 5

Hello cmorgancpatax!

That is frustrating- I do hope we were able to reach back out to you.

I do promise that we are attempting to be as efficient as possible during an extra-ordinary tax season.

Is your question of the nature that it can be asked on this platform? I'd be willing to help!

C

cmorgancpataxAuthor

Level 3

Maybe, thanks for reaching out. I've calmed down some.

I sent an esignature to MFJ couple but husband died in 2020. I had not entered his date of death on the 2019 which means the esignature was asking the spouse to sign her husbands name. That was our clue that I missed something. So I entered DOD, I void the esign and resent esign.

Came to just her for her signature, all is well. Until...the esign sent her a reminder from the voided esign with her husband still on there waiting for signature. How do I turn this off?

Also, her signature envelope isn't available to me, I can see in the history that she signed it but it doesn't give me the download of the forms to print.

You may not be able to help, which is why I stayed on hold for so long.

F

frankgcpa1

Level 3

I made three calls on an error in the ProSeries Software affecting Pa. returns where Sch D does not transfer stock sale from Federal Return to State of Pa when you place a J (joint) in the Federal worksheet.

ALL THREE CALLS DROPPED AFTER BEING ON HOLD. The third agent told me they are not having a problem on their end. I use internet phone VOIP and my internet never went down so it is their system.

Intuit does not care about customers complaints the problem is ALWAYS on our end! I was told by the third agent that she would call me back if the call was dropped, 2 hours later still waiting.

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