10 Client and tax returns have disappeared, they were not deleted, how can they be restored?

Forum|Forum|6 years ago
July 10, 2020
7 replies
54 views

Went to work on my own return, and noticed it and several others are gone. What happened?

ProConnect Tax Online

This topic has been closed for replies.

Just-Lisa-Now-

Intuit Community Champion

Youre like the 3rd or 4th person in the past few days that has reported missing client files....I dont use PTO, so I have no clue whats happening.

@IntuitBettyJo or @IntuitAustin any word about this?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

George4Tacks

Level 15

Make sure it shows the right year (that is a drop down that might have been accidently changed)

Make sure you are looking the correct type of return (you might have accidently clicked on Partnership or some other type) There should be a number in the type box to show how many of that type you have.

Answers are easy. Questions are hard!

C

chuck_baldwinAuthor

Level 2

thanks tried this, but now notice my 2018 returns are gone as well. Of course support

is closed, so will try my luck tomorrow.

IntuitBettyJo

Community Manager

Hi there,

We are looking into this issue and will let you know as soon as we have an update.

-Betty Jo

Betty Jo

R

Raccon

Level 2

It's solved, try log in and refresh.

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