Level 7

"TurboTax Live connects you with a tax expert directly." Where is our Tax Pro Live Support?

Forum|Forum|6 years ago
February 26, 2020
2 replies
31 views

Where is the Tax Pro Support equivalent to TurboTax Live?

Rather than this self-support gamification through Community. Why not offer a Live Support option from Intuit for Tax Professionals? (You know somehow participating in Community we’re likely generating SEO for Intuit ads all the while. Mmm, fresh clicks, so tasty!)

Sure, the unemployment rate in the U.S. is down to 3.6% (Oct 2019.) But who doesn't love them a side hustle, right?! Gamify the back-end for Live Support in addition to earning compensation. Certified assistance / troubleshooting of a certain number of verified Tax Pro clients can earn free tax prep from Intuit, or something.

Community is entertaining and helpful, but Intuit Tax Pro Support -- actual Support has been on the decline for some time now. (Right around when they dropped Lacerte's Live Chat Support offering.) Leaving it all to 1-800 telephone roulette is not cutting it. Not in Silly Season.

This topic has been closed for replies.

IRonMaN

Level 15

"Where is the Tax Pro Support equivalent to TurboTax Live?"

It died - it was killed in a fiery car crash a couple of years ago.

Slava Ukraini!

User_61Author

Level 7

Perhaps my venom is incorrectly aimed en masse at Intuit Support. (PS. QuickBooks is, and always has been the debil 👿)

Any thoughts on how it is that each, and every Season... it all comes down to the wire for Form Approval, calculation correction and glitch renovation?

Intuit is not a Mom & Pop. Do they fire every Tax Pro developer after each Season?

Is the IRS approval apparatus just that bass-ackwards? C'mon Mnuchin!

Is the Tax Engine like the Flux Capacitor bleeding edge Sci-Fi?!

Or, it's D.) All Of The Above "The Perfect Storm"

Every.

Season.

Bonus: Ohio is the cluster of all clusters for Local Municipality & School District tax prep

♫ faint buzzing noise ♪

IRonMaN

Level 15

To be fair, sometimes it is Intuit's fault, and sometimes it is the taxing authority's fault, and sometimes it is the fault of the idiots we elected that like to change tax laws on the 12th hour. But from the Intuit side of the issue nobody really knows if they have a lack of programmers or if they have a lack of competent programmers. But if you have any extra flux capacitors that you aren't currently using, send them to Intuit, I'm sure they can put them to good use.

Slava Ukraini!

Q

QuickRick

Level 3

I personally think the omission of online chat support was a huge negative, IMHO.

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