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username8978
Level 2
June 29, 2026
Question

Continuing Education credits missing in PTIN account

  • June 29, 2026
  • 2 replies
  • 7 views

Does anyone have a way to contact INTUIT to get missing CEs reported to the IRS.  I emailed back in January (protax_training@intuit.com), but the email went unnoticed.  I have now been placed in “inactive” status due to the missing CEs.  

2 replies

I
IntuitKateModerator
Moderator
June 29, 2026

Hi ​@username8978,  Thank you for posting about this. You should have received an email within 48 hours if you met all requirements. Double check to make sure the emails did not end up in a Spam or Junk folder. Here is a support article with more steps you can take: How do I access my CPE certificates from live webinars or Virtual Conferences  I have reached out to the right team, shared your message, and you should be hearing from them soon.

sjrcpa
sjrcpa
Level 15
July 1, 2026

Or it may not qualify https://accountants.intuit.com/community/tax-talk-16/intuit-continuing-education-for-enrolled-agents-3381

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