Level 3

Solved

There seems to be a bug in T1 Profile. Half of all my new client files have an error message on the Postal Code field "the last 3 characters of the postal code in the return do not match the information on record with the Canadian Revenue Agency..."

Forum|Forum|5 years ago
March 18, 2021
3 replies
7 views

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ProFile (Canada)

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Best answer by Pro4

I am seeing the same thing with my clients too.

Hi, thank you for using Intuit ProFile Community

The product development team says this is not a bug as ProFile just imports the CRA data. This warning just requires review of the postal code and related address information on the info tab: If the address entries are correct the warning can be signed off.

Hope this helps

J

JamesCampbell

Level 6

it's not a bug in profile. it is with cra. i just check do you want to change your address to update with cra when you file. hope this helps.

J

Jmdmam

Level 2

I definitely agree that it is a Profile bug. My clients addresses are correct at CRA and match what I have in Profile. Profile is giving the notice for a good number of my clients also.

J

jen712

Level 2

I am seeing the same thing with my clients too.

S

shelby113

Level 4

I have had this same issue as well. Most recently on one spouse of a joint couple return. I am hopeful that it will not effect efiling, but we haven't tried yet.

J

JamesCampbell

Level 6

sorry guess is was wrong it is with profile. i still just check the change address box to update then sign off on it. hope it gets taken care of soon!!

B

Bintax

Level 2

I have the same problem on 1 file.

P

Pro4

Level 8

Hi, thank you for using Intuit ProFile Community

This message has been reviewed by our product development team and determined not to be a bug. Just confirm the address as entered on the Info tab is correct and the warning can be signed off.

I apologize for the inconvenience but hope this helps

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