Tabs disappearing

Forum|Forum|1 year ago
March 5, 2025
5 replies
6 views

My tabs are not showing up when I open a tax return. I don't know if it is something I need to change in my options but when I open up a current or previous tax return my tabs are not there. When I first open profile I have tabs but as i continue reviewing tax returns the tabs disappear and the only way i can get them back is to close profile and reopen it. I am reviewing several tax returns a day and I do not want to have to keep doing this. Please advise what I need to do to correct this. Thanks

ProFile (Canada)

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Mario B

Level 11

THe tabs are supposed to be saved with the files. If you save a File and reopen it, you should be seeinfg the same tabs. There is also an option in Optiond Environment File to adjust the maximum number of tabs that can be displayed

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SwiftbayAuthor

Level 2

Yes I have my preparers save with tabs open and the maximum tab numbers is set to 40 so that is not the problem. It just seems that as I work in Profile the tabs will just stop showing up. Once I exit profile and reopen the same tax return then suddenly the tabs reappear. So basically I am forced to close profile and reopen it every time this happens just so I can see the tabs which is frustrating.

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Michel-Pothier

Level 6

I have the same problem but it's not all the time. Sometimes it's one person in a couple sometimes, it's both person...

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Lowell K

Level 2

I'm also having this issue and it's driving me crazy. Save and close a return with 15+ tabs open, reopen file and only the "info'" tab is open. As far as I know, all the same "environment options" have been selected from the previous year and it worked just fine last year.

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maha1

Level 5

i'm having the same problem. when i reopen a file, only 3 tabs show (T1,T4,Info), regardless of how many were open when i saved the file.