T1 Jacket not printing last page (4 per page)

Forum|Forum|5 years ago
February 28, 2021
4 replies
7 views

profile 2020.3.0

Printing a return 4 per page but there is a problem with the jacket. (work around is don't print the T1 jacket 4 per page)

Page 1 of 9 prints, as well as pages 2-5. Page 6 of 9 is blank. Pages 7 of 9 and 8 of 9 print ok. Page 9 of 9 (which is page 8 of 8 when printing 1 per page or duplex) does not print. Other forms then continue to print ok 4 per page.

ProFile (Canada)

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F

forjack

Level 2

You’re right!

2020 T1 “Print Selection” says, “T1 jacked-pages 1, 2” and below, “T1 jacket-pages 3, 4, 5, 6, 7 8”.

Indeed, when I printed the T1 jacket (4 pages per page), pages 1-5 printed correctly, page 6 was skipped (blank), then page 7 (which is really page 6) and page 8 (actual page 7) were printed. The last page (actual page 8—“Step 7—Refund or balance owing”) was NOT printed.

Basically Profile skips one page and thus the last page is not printed.

Please rectify this issue in the next version!

P

Pro4

Level 8

Hi, thank you for using Intuit ProFile Community

Unfortunately I cannot reproduce this issue. This leads me to believe is may be an installation issue or the print set up settings. Call us at 1-800-452-9970 for an agent to investigate further.

I apologize for the inconvenience but hope this helps

M

MikeACGAAuthor

Level 4

I'll call them at my earliest convenience. But sounds like others are having similar issue. I'm just running my work around until then. I've attached a printout of T1 jacket, S14, and Ontario tax.