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L
Ladytax
Level 4
January 18, 2024
Question

profile will not open

  • January 18, 2024
  • 2 replies
  • 4 views

today my Profile program would not open, missing exe file. I used it yesterday with no issues. Seems to me we had this issue about 6 months ago when we had a windows update. I downloaded the program again but it will not complete the installation giving a long message starting with Microsoft... leaving me to think it does have something to do with an update. anyone else having an issue?

This topic has been closed for replies.

2 replies

M
Mario B
Level 11
January 19, 2024

Is there an antivirus on your computer, it could be that the antivirus blocked it

M
Mario B
Level 11
January 22, 2024

You could try a clean uninstall https://profile.intuit.ca/support/en-ca/help-article/manage-workflows/perform-clean-uninstall-profile/L85naEgXI_CA_en_CA?uid=lrpd4pmk, but if you are not confortable with this , I recommend calling our helpline 1-800-452-9970

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