Level 4

Question

Profile T1 (v2022.0.0): Multiple Problems (Classic Database)

Forum|Forum|3 years ago
September 25, 2022
6 replies
10 views

Hello,

Using Profile T1 (v2021.0.0) and using Classic Database. When creating database, getting below two (2) errors and unable to successfully create the index.

How to fix both issues?

ProFile (Canada)

This topic has been closed for replies.

A

ashburnconsultingAuthor

Level 4

Would appreciate a reply from Profile.

M

Mario B

Level 11

you are talking about client explorer, I am talking about classic database

H

Hasib-Ullah

Level 4

This is a major issue. I use the classic Database and after indexing it will not show the clients in the Client Explorer. May be profile should do some Alpha and Beta testing before getting the updates out.

@168809 I will volunteer for Beta testing, been using Profile for 15+ yrs.

M

Mario B

Level 11

hello, from the screenshot that i see, there is an issue with the file 2021DB.GDT. If you have an antivirus, try to turn it off and see if that helps, or put an exception for profile.exe in the antivirus. Also, try to close Profile and delete the folder Database in MyProfileData, then reopen Profile.

I

Info27

Level 3

Hi Mario,

I called Profile Support this morning about the Database issues, no files appears in client explorer after Indexing and I was told that it's a Profile error that the "Engineer's" are aware of and looking into it.

M

Marthewise

Level 3

@Info27 wrote:
Hi Mario,

I called Profile Support this morning about the Database issues, no files appears in client explorer after Indexing and I was told that it's a Profile error that the "Engineer's" are aware of and looking into it.

I experience the same problem here! Do you know if there is a fix for this issue?

M

Mario B

Level 11

The issue with Client explorer has been resolved in 2022.2.0. For the classic database using dropbox, its being investigated

A

ashburnconsultingAuthor

Level 4

Hi Mario,

1. Has Intuit identified the Classic Database dropbox problem source OR still under investigation?

2. What is the ETA on the fix?

3. What is the likelihood that a fix is provided before start of efiling date (Feb-20-2023)?

Thanks.

P

Pro4

Level 8

Hi,

The drop box issue resolution is under final testing. The fix will be in 2022.2.5 due to be released later this month (Jan 2023)
I apologize for the inconvenience but this will be resolved soon

M

Mario B

Level 11

Hello Ashley, there is no known issues with the client explorer, they have been fixed. I am going to send you an email and open a case for you, please reply to the email so I can reach you, thankyou!

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