Level 2

Question

Print pdf of T2 after update version 2022.5.5

Forum|Forum|2 years ago
July 26, 2023
3 replies
6 views

How to print pdf of T2 after update to version 2022.5.5?

I got an error message 'Print job failed due to issues with the printer' when print a form.

I can't print forms like T2, S1, S100, S125 when print pdf.

ProFile (Canada)

This topic has been closed for replies.

T

TaxSandwichParty

Level 2

Same here. Also getting a Catastrophic Failure (Exception from HRESULT: 0x8000FFFF (E_unexpected) when deselecting PDF. I can't help but think it's related to the new Intuit FPS (file print server) which does unknown things to our print jobs as seen here:

https://profile.intuit.ca/support/en-ca/help-article/printers/profile-t2-print-changes/L6fWW9Gcc_CA_en_CA?uid=lkle164j

Sam

P

Pro4

Level 8

Hi,

There are no issues with printing in 2022.5.5 nor FPS printing under investigation, though we are watching out for repeatable/product issues as always.

I tested the print setup you supplied and could successfully print. Try the steps in this article: it is unusual that only one year is affected but this should help.

For exception errors try a repair, using this article.

If your issues are not resolved with the article(s) above, call use a 1-800-452-9970. Sometimes computer environment issues need further investigation

I apologize for these issues but hope the articles help

J

JamesfortaxAuthor

Level 2

I still have this issue. I have changed the permission for the folder of C:\ProgramData\GreenPoint to everyone full access already.

When I tried to print any form, there is a error message:

If I print anything without form. It is OK.

Again, this issue is only on T2 year 2023, all other years are OK.

Could you take a look for me?

Thanks.

J

JamesfortaxAuthor

Level 2

I got error message below when I am printing. Whatever which printer that I selected. It is only happen on 2023 tax year, it is no error on 2022 and before tax years.

Could you take a look for this?

Thank you very much.

L

Louis Kam

Level 5

Also, the shortcut icon of T3 form shows "T1".... How to re-name it back?

M

Mario B

Level 11

Hi, the issue has been reported and we should have a fix soon, If its urgent please call the support line and mention INV-89700 An agent will be able to help you. Sorry for the inconvenience.

L

Louis Kam

Level 5

"Hi, the issue has been reported and we should have a fix soon, If its urgent please call the support line and mention INV-89700 An agent will be able to help you. Sorry for the inconvenience."

Thx... also, all the default shortcut icon size is smaller than before too.

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