My Profile software is freezing when I save a return, I have to close out of the software manually and then my information isnt saved

Forum|Forum|3 years ago
February 18, 2023
3 replies
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ProFile (Canada)

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K

kirby

Level 2

One of our people is have the exact same problem. Every time she tries to save (save button, file - save, control - s) Profile freezes solid (will not do anything). She has to use task manager to end the program and nothing is saved.

J

JMAccounting

Level 2

Having same issue. Also freezing when trying to efile an authorization.

any ideas what it could be?

P

Pro4

Level 8

Hi,
For ProFile freezing when saving ,try going to Options > Environment, File tab. Uncheck the Save Prompt check box. This is a workaround.
This issue is under investigations. Unfortunately this issue is hard to reproduce since it does not happen to all ProFile users.
I apologize for the inconvenience

F

frankc269

Level 2

I have the same problem. Has it corrected for you? This happened after I completed and efiled a family of 4. Now that it hasn't saved everything is gone. Is there a way to get the info back as it has all been efiled?

B

bluefeb

Level 3

You can follow the comment sent on March 2 above to uncheck the box for backup. But as per my next comment on March 3, cloud backup function would have been disabled by doing so. However, it resolves the freezing issue at least.

F

frankc269

Level 2

The freezing seems to have stopped, however the return info was all lost. Not sure if it will cause an issue next year when I go to carry the return forward.