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Level 3
April 11, 2022
Question

Failure to switch from spouse to spouse and failure to permit saving accepted return.

  • April 11, 2022
  • 3 replies
  • 7 views

Anybody else having these issues.

Program will not, on occassion,   permit going to the spouse. Must close the file and open under other spouse. Also every once in a while while trying to save an accepted return an access violation occurs and requires cancelling save and closing, then open up again

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3 replies

Level 2
April 11, 2022

I experienced this particular problem a lot in the past years; I was unable to even save returns and had to close Profile using Ctrl/Alt/Delete. This tax season it has occurred on several occasions while I was fiddling with past years returns (more-less before 2018). I have reported this problem many times to Profile, but apparently no permanent solution is available.

Level 3
April 16, 2022

I am having the same problem.  Tried on several files including prior years. How do we resolve this?

Level 2
April 17, 2022

I have also experience this  a fair bit this year

 

Level 3
April 17, 2022

Since all the icons on the top toolbar also become inoperable except for the "open an existing file" I clicked on that and lo and behold it brought them back to life.  I would welcome a more appropriate and permanent resolution.