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Level 3
March 14, 2023
Question

Error preventing eFile "Value cannot be null."

  • March 14, 2023
  • 1 reply
  • 7 views

I have eFiled my first T2 successfully.  Now for the first T1 for a common law couple. There are no errors or warnings and the return is marked by ProFile as eligible for eFile.

 

When saving the file I receive an error "Value cannot be null. Parameter name: source."  See attached.

I click OK and when I go back into the file, the changes made are there.  

 

When I attempt to eFile the same error appears and I cannot move forward.

 

Any suggestions?  I have already spent over 3 hours with support getting the software and files loaded onto a new computer.  

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1 reply

Level 2
March 21, 2023

Do we have a solution for this yet? I am having the same issue.

Level 3
March 23, 2023

Yes.  I had to call support and they found a list of toggles and they fixed it.  Nothing I could do myself.

Level 2
April 24, 2023

Where do i find a phone number to call?