Level 4

Question

E-file authorize a Rep for new Clients with No First Name

Forum|Forum|2 years ago
May 6, 2024
3 replies
5 views

Profile won't allow me to e-file authorize a rep form for my new client with no first name.

However it allows to eFile those returns.

Please no answer like "Contact Profile support", which I already did and did not received answer yet.

ProFile (Canada)

This topic has been closed for replies.

S

Sunny81

Level 5

I have same problem, several signed authorization forms waiting to be Efiled.

Did you get it resolved. would appreciate knowing if you were able to Efile these authorizations.

V

Vipul ThakkarAuthor

Level 4

Not yet, Profile has not replied to to my query.

I sent this issue thru feedback and generated case over the phone also little while ago but no response yet.

V

Vipul ThakkarAuthor

Level 4

We have received No updates for this issue yet..!

As per CRA telecon, the software needs to take care of this.

New Tax Season is approaching and its painful to work with manual authorization process during the busy season..

I was using DTMAX prior to using Profile several years back and there was no issue for such filing.

If this can be prioritize and resolved will be of great help.

Thanks and Regards.

Vipul Thakkar

M

Mario B

Level 11

Sorry Vipul, we are not expecting any changes from CRA regarding this this year.

V

Vipul ThakkarAuthor

Level 4

Its frustrating to receive irrelevant answers, Mario.

You did not even care to read my issue and Chat communication before replying.

As mentioned in one of the thread, as per my talk with CRA in December 2024 , the software needs to take care of this.

Hence It is not CRA to change anything, but it is Profile Software Team to fix the team like the other Competitor software DTMax fixed this way back prior to year 2022.

Regards.

Vipul Thakkar

I

Info27

Level 3

I was hoping that there will be a solution for the problem this year.

Last year was the first year CRA allowed us to file return leaving the first name blank but they were not accepting the authorization. I had asked Efile Association to bring the issue with CRA officials but no words from them either. I hope CRA comes with a solution for this and profile includes the solution in their new update.

S

Sunny81

Level 5

Thank you for doing it, appreciate your efforts. Let us wait for results.

Other issue still not resolved is that here we are March 6th but still can't Efile any return with S3 as it is still in draft. Clients are not happy.

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