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Level 2
August 15, 2022
Question

Bug in Profile? Non-business foreign taxes paid.

  • August 15, 2022
  • 1 reply
  • 4 views

Recently the CRA asked two of my clients to verify „Non-business foreign taxes paid”. Both of them received a foreign pension in 2021 and paid foreign taxes, which I converted to Canadian dollars.

 

According to the CRA letters, in both cases the “amount under review” of the foreign taxes was, for totally inexplicable reasons, much higher than the amount I entered. Indeed, when I took a look at form T2209, on line 43100 the amount was the same that the CRA had: it was totally different from the amount I entered and it was NOT correct! However, once I unlocked the return, the amount reverted to the correct amount!

 

The good news is that even though the amount was wrong, once it reverted to the correct amount, the tax calculations (i.e., refunds/balance due) did not change—so they must have been based on the correct amounts after all.

 

However, now I have to explain this to the CRA each time a client is asked to verify the amount of foreign taxes paid.

 

Please, take a look at this issue and correct it! Also, it would be a great idea if Profile could provide a letter for the CRA explaining this issue—I could mail such a letter to the CRA.

This topic has been closed for replies.

1 reply

forjackAuthor
Level 2
October 10, 2022

I posted the original comment almost 2 months ago (August 15, 2022). Today another client received a letter from the CRA to verify his non-business foreign taxes paid of $2,297.21.

Again, the amount was WRONG: the actual amount-the one I entered-was $1,029.38! I have no idea where that other amount came from. Once I unlocked the returns, the amount reverted to the correct one. Also (thanks God!) the actual calculations (refund/balance) were apparently based on the CORRECT amount of taxes and thus did not change.

 

Nevertheless, I find it UNACCEPTABLE! Not only do I have to explain this situation to my clients, but also provide an extra explanation to the CRA. 

 

Besides, it is a pity nobody from Profile has bothered to reply to my post or otherwise contact me regarding this issue (well, so far I have been contacted by Profile numerous times to renew my software  subscription for the next year!)

 

Could you please contact me as soon as possible?

 

Regards,

 

Jack

Level 6
October 10, 2022

did you try calling support about this issue by phone?

forjackAuthor
Level 2
October 10, 2022

No, I did not, I assumed (apparently incorrectly) that Profile's support monitors and replies to forum posts. However, I'm going to call Profile tomorrow.