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C
Candi Hallstrom
Level 3
February 9, 2023
Question

Auth a Rep down 3 days now

  • February 9, 2023
  • 1 reply
  • 2 views

STILL getting code "W861: We are currently experiencing technical difficulties......." when trying to Auth a rep in Profile.  Do we have any word on the resolution?  The CRA rep I spoke with had zero clue it wasn't working ;-(

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1 reply

C
CanadaTaxGuy
Level 5
February 9, 2023

I still can't get into an account I submitted on Feb 7.

Did you try calling Efile helpdesk or the general line?

C
Candi HallstromAuthor
Level 3
February 9, 2023

Somebody in Profile told me to try to use the 2022 filing - just did & it worked!

I did resubmit - and have CRA access now too.

C
CanadaTaxGuy
Level 5
February 9, 2023

Thanks Candi.  It worked!

I submitted it on Feb 7 using the 2022 tax year and it gave the W861 error "....... will not need to be sent a second time"

I just tried to resubmit (still using 2022 tax year) and it accepted it.  I was also able to get in to the client's account right away.  So much for not needing to send it a second time.

This year is not starting out well.  

 

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