Accidental Deactivation

I did few tax returns for my client last week and checked for update and did the update. I sent the draft returns to my client for their review. When I tried to log in today ( April 24, 2021) I could see the saved tax returns but could not file them. It asked me to buy the program or enter my license. When I entered the license it says all the licenses were used up. I called the technical support and she tried to help but could not. Now she is asking my boss to call intuit and give details of 13 users ( their computer names) so that she can find out who is the unauthorized user and delete it. This is not practicable, What happens if some company had purchased 50 or 100 licenses. Also my boss is sick and he had some issues and cannot call and talk to Intuit.

Now my question is :

1. Why was my account is deactivated after I had completed few returns.

2. If I did not have proper license how was I able to prepare returns. I showed the 2000 tax return of my client to the support lady when she too control of my machine.

3. Is it not more efficient for intuit to delete any new user who had installed and accessed the program in the past week.

4. have been using intuit for the past 3 years and I have details of all the licenses and intuit should be able to verify this. They should be able to ensure all these licenses were purchased by our company. Further our company has been using it for more than 10 years. i hope Intuit quickly helps me to resolve this so that I can file the returns by the deadline.