Skip to main content
User_61
Level 7
June 21, 2022
Question

Windows Critical events or never shut down Lacerte?

  • June 21, 2022
  • 1 reply
  • 18 views

Dear @1569 

2021 Lacerte allows log-in, displays itself intact and then slams shut closed.

This has happened multiples days in a row. And it occurs in waves. Windows Reliability Monitor tells me...

 

And then gives me these details which, if I could understand, I wouldn't be prepping tax returns.

Source
Lacerte Tax for Windows

Summary
Stopped working

Date
‎6/‎21/‎2022 1:35 PM

Status
Report sent

Description
Faulting Application Path: C:\Lacerte\21tax\w21tax.exe

Problem signature
Problem Event Name: BEX
Application Name: w21tax.exe
Application Version: 42.0.0.2262
Application Timestamp: 62a337bd
Fault Module Name: clr.dll
Fault Module Version: 4.8.4515.0
Fault Module Timestamp: 624cf48c
Exception Offset: 0065d4c8
Exception Code: c0000409
Exception Data: 00000002
OS Version: 10.0.19044.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 4d20
Additional Information 2: 4d202c28f613b5e489a5a77e7d042859
Additional Information 3: 6048
Additional Information 4: 60481b1ffa52c23243a9ee6b81d5fbd3

Extra information about the problem
Bucket ID: 0c13d1392c26835e23c5eb304482e8fa (1424803449673017594)

This topic has been closed for replies.

1 reply

June 21, 2022

Thanks for the details! You're not the first to report this but you may be one of the first on the community. Let me do some research and report back soon. 

User_61
User_61Author
Level 7
August 1, 2022

@1569 this is still ceaselessly haunting one of my Users. Were any of the recent Updates meant to have remedied?

Source
Lacerte Tax for Windows

Summary
Stopped working

Date
‎8/‎1/‎2022 3:57 PM

Status
Report sent

Description
Faulting Application Path: C:\Lacerte\21tax\w21tax.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: w21tax.exe
Application Version: 42.0.0.2360
Application Timestamp: 62de4cc4
Fault Module Name: clr.dll
Fault Module Version: 4.8.4515.0
Fault Module Timestamp: 624cf48c
Exception Code: c0000005
Exception Offset: 00387548
OS Version: 10.0.19044.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 2caf
Additional Information 2: 2caf49507491cfc2ddc51923c117ec68
Additional Information 3: 7501
Additional Information 4: 750169e3d47c078a12d70230dd0fc2c5

Extra information about the problem
Bucket ID: eacd96c1c52221abdbc92403eb5014fd (2002171108594291965)

♫ faint buzzing noise ♪
August 2, 2022

Researched this error. Have you done a websetup/force install lately? This will overwrite all program files. 
How to perform a force install of Lacerte