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L
lgorman
Level 1
January 28, 2023
Question

Why wont the update work

  • January 28, 2023
  • 1 reply
  • 8 views
I am trying to install the update for 2021 so I can move my clients to 2022.  It doesn't work.
This topic has been closed for replies.

1 reply

George4Tacks
George4Tacks
Level 15
January 29, 2023

The Proforma (move) to 22 is done in the 2021 program, as is the organizer for 2022. If an update is not working -Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-lacerte-tools-hub/00/71892?src=lctoolhub51420

Answers are easy. Questions are hard!
    S
    strongsilence
    Level 10
    January 29, 2023

    What would you suggest when the Tool Hub method doesn't work.  My IT guy could not figure it out.  

    P
    PamC
    Level 6
    January 29, 2023

    Before the Tool Hub I would resort to this article:

    https://proconnect.intuit.com/support/en-us/help-article/data-security/setup-hangs-freezes-downloading-lacerte-web/L89KSYBkZ_US_en_US?uid=ldhq07kc

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