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mikeburg
Level 3
May 28, 2024
Question

Why unable to log in Lacerte 2019 tax after new required login?

  • May 28, 2024
  • 1 reply
  • 5 views

Lacerte required me to change my password to go into their tax software.

We can successfully login to 2023 tax with the new login.

When I try to login to 2019 tax with the new login, I get the message LACERTE UNABLE TO VALIDATE YOUR CREDENTIALS & throws me out of 2019 tax software.  Anyone know why>

Anyone tell me how to fix it where I can login 2019 tax program?

mikeburg

 

 

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    1 reply

    abctax55
    abctax55
    Level 15
    May 28, 2024

    It has nothing to do with the updated password.

    All years had to be updated by 12/31/23.

    Re-install the software (use WebSetUp or Tool Hub or go to MyAcount), and no, you won't loose your data.  But you 'do' have it backed up anyway, right?

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