Why is paying a bill with Lacerte so awful

Forum|Forum|5 years ago
May 18, 2021
1 reply
8 views

The last four times I've tried to pay a bill with Lacerte, I spend a half an hour. Getting someone to help is a trial. How does Lacerte stay in business? Lacerte should be embarrassed. Would I recommend Lacerte? Fughettaboutiit! I don't see how they can look at their customers with a straight face.

Ted Humphreville 310 645 1783

Lacerte Tax

This topic has been closed for replies.

1

1CAP-crunch

Level 2

Wow this manifestation of IT seemingly incompetence goes all the way back to May 2021 !!! Today while sitting on hold for 40 min the outgoing message was giving instructions / info about the Fourth of July holiday closure !! Thanksgiving is this week !! A couple of weeks ago I spent over an hour with someone who actually got my payment for Sept to process, but I had to load CHROME because Lacerte - ahem - couldn't work with FIREFOX. Good golly you can even pay ATT without signing in. RIC Schneider

T

tedhumphreville1Author

Level 2

Oh.... That's because Lacerte 'cares ' about you......

Why don't they focus on did they get the job done or not?

Too much net promoter tests.

Who would want to work for lacerte?

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