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Level 2
January 16, 2025
Question

Why are pop-up ads preventing me from accessing the program?

  • January 16, 2025
  • 1 reply
  • 10 views

When I open Lacerte there is a pop up box for Intuit Tax Advisor that opens over Lacerte. It locks up my entire computer and I have to restart. It is happening every time I try to open Lacerte. I can't click the x at the top of the box or the "Ok, got it" box at the bottom. It is just frozen. Anyone have a solution/workaround to get this box closed so I can use the software to do my job?

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    1 reply

    George4Tacks
    Level 15
    January 16, 2025

    Use Alt + Tab to sort through windows to the hidden darned screen. Frustrating and new this year. Hopefully the fix it.

    Answers are easy. Questions are hard!