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M
mark12
Level 2
February 4, 2020
Question

When we print a full copy of the return, the pdf of the preparer copy is not saving to the computer. It prompts for where to save, but then doesn't save.

  • February 4, 2020
  • 1 reply
  • 15 views
We can print to pdf as long as we uncheck all the other copies such as the client copy and the government copy.
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1 reply

George4Tacks
George4Tacks
Level 15
February 4, 2020

Use Windows. Got to settings > Devices > Printers > find Lacerte Tax PDF x.x  click , then choose Remove Device . Confirm the remove.

Go back to Lacerte and try printing to pdf. This will install a maybe new (mine just went from 4.0 to 4.5 pdf driver). 

 

Answers are easy. Questions are hard!
    M
    mark12Author
    Level 2
    February 4, 2020

    It's a problem with Lacerte printing:

    Preparer copy to pdf  and Client copy to Smartvault.  When we do this, the preparer copy does not print to pdf.

    If we only print the preparer copy to pdf, it works fine.

    Not sure how to fix.  Seems like a bug.

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