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When I try opening my 2017 intuit professional software I am getting an error that says unable to validate your online credentials. How do I fix this?

Forum|Forum|6 years ago
December 7, 2019
2 replies
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Lacerte Tax

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Best answer by George4Tacks

As a Lacertian, I cannot verify the validity of the following ProSeries link https://accountants-community.intuit.com/questions/1825137-proseries-2016-and-2017-unable-to-validate-your-online-credentials

George4TacksAnswer

Level 15

As a Lacertian, I cannot verify the validity of the following ProSeries link https://accountants-community.intuit.com/questions/1825137-proseries-2016-and-2017-unable-to-validate-your-online-credentials

Answers are easy. Questions are hard!

Level 15

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Lacerte
4 months ago

Unexpected Behavior for Lacerte - Unable to validate your online credentials

Unable to validate your online credentials

Some Lacerte users may experience this error while attempting to login to 2016 or 2017 Lacerte

To resolve this issue please do the following

Open File Explorer from the start menu
Go to C:\Program Files (x86)\Common Files\Lacerte Shared
Run the file WebSetup??.exe (?? = 16 or 17)
Follow the steps in the installation wizard

Repeat the above steps for any Lacerte year affected on the affected workstations

The issue should now be resolved

Slava Ukraini!

Level 15

Branching out to Lacerte, are you?

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