Waiting on the phone

Forum|Forum|6 years ago
July 10, 2020
1 reply
13 views

Why do you disconnect the call back feature? If you call me back the next business day, that's OK. It's much better than waiting. I made a call 25 minutes ago and I'm still listening to music. There are times I have to wait more than an hour. I can't leave my desk or use the phone while I'm waiting. Very aggravating!!

Lacerte Tax

This topic has been closed for replies.

George4Tacks

Level 15

Same call? https://proconnect.intuit.com/community/lacerte-discussions/discussion/waiting-on-the-phone/01/90890#M17436

Honestly the community can generally answer your question and you can leave the room while we work on it.

Your complaint to the Lacerte is not being noticed here, since 99.99% of all questions (statements?) are not responded to by an employee.

Answers are easy. Questions are hard!

A

Art LAuthor

Level 2

Your call back system should be left on all the time. I'm OK with getting a call back after the day I call. It's awful to be kept waiting. If you took a poll of your patrons, I'm sure an overwhelming majority would agree with me. I don't know why you say I can leave the room while I'm waiting on the phone.

George4Tacks

Level 15

Your complaint to the Lacerte is not being noticed here, since 99.99% of all questions (statements?) are not responded to by an employee. They are responses from other users like me. I have no control.

Contact one or all of these people https://www.intuit.com/company/executives/

Answers are easy. Questions are hard!

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