W19tax.exe Fatal Application Exit

Forum|Forum|6 years ago
February 4, 2020
2 replies
23 views

Is anyone getting error on certain files W19tax.exe fatal application exit? we are getting this error and it logs us out of lacerte. and cannot get into lacerte. it is happened a few time now.

Lacerte Tax

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abctax55

Level 15

1) If you haven't done a hard re-boot, try that.

2) Do a reinstall using WebSetUp, and force it even if it says your program is up-to-date.

HumanKind... Be Both

George4Tacks

Level 15

Here is a link to the FORCE websetup. https://proconnect.intuit.com/community/help-articles/help/how-to-perform-a-force-install-of-lacerte/00/4743

Answers are easy. Questions are hard!

S

steven11_2

Level 5

I too am plagued with this on some of our workstations more the others.

Did this solve your issue?

There are a few related posts including the one George4Tacks included with additional solutions.

https://proconnect.intuit.com/community/help-articles/help/exception-in-initprocessing-catastrophic-failure-exception/00/5739

https://proconnect.intuit.com/community/help-articles/help/error-when-opening-lacerte-tax-access-violation-wyytax-exe/00/3793

Regarding the FORCE Setup, the first option is relevant to a NETWORK install and really should be the second step IMHO. It assumes the networks SETUP folder is correct. The second step runs the FORCE and UPDATES the Networks files (in a network config) and then the client from which the FORCE was run. Point being that if you have more than one workstation with an issue, you need to run option 2 first and then option one on (all) impacted workstations.

If you are having this issue, you probably should also be aware of this too

https://proconnect.intuit.com/community/help-articles/help/firewall-and-anti-virus-software-configuration-for-lacerte-tax/00/5165

and less directly relevant but this too

https://proconnect.intuit.com/community/help-articles/help/common-settings-for-lacerte-system-administrators/00/4900

D

Doc

Level 3

This problem has been a terrible issue for our office this year. I have spent countless hours attempting to resolve the dreaded fatal application issue on the phone with technical support. They get us up and running and within two days we have the same problem. Clients call asking questions about their tax returns and we give them the same old song and dance, "We are sorry the tax software is down!"

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