Virus in latest update to Laceerte

Forum|Forum|3 years ago
October 25, 2022
1 reply
10 views

This may not be the right board, but a little while ago I updated Lacerte 2021 and the download contained a virus that took 20 minutes to treat and remove.

The location and file name are Program Files (x86)/Common Files/Lacerte Shared/commgr21.dll

Does anyone know what the heck is going on here?

I expect Lacerte downloads to be clean.

Someone definitely needs to look into this.

Install

This topic has been closed for replies.

Best answer by Drphibes

Please see:

https://proconnect.intuit.com/community/lacerte-tax-discussions/discussion/kaspersky-deleting-commgr20-dll-and-commgr19-dll-lacerte-no/01/229448#M39557

Are you using Kaspersky? Another contributor has e-mailed Kaspersky about this. Even with the work around, I am having trouble trying to get updates for 2021 only. When you click on tools and then update, it takes a good 5 min to get the response if up to date or not.

DrphibesAnswer

Level 6

Please see:

https://proconnect.intuit.com/community/lacerte-tax-discussions/discussion/kaspersky-deleting-commgr20-dll-and-commgr19-dll-lacerte-no/01/229448#M39557

Are you using Kaspersky? Another contributor has e-mailed Kaspersky about this. Even with the work around, I am having trouble trying to get updates for 2021 only. When you click on tools and then update, it takes a good 5 min to get the response if up to date or not.

A

AlabamaTaxmanAuthor

Level 3

No, I'm using Zone Alarm. However, your answer and the ones at the link you provided have helped me resolve the issue.

The file in question in my case was commgr21.dll. From the link I learned that this is the communication library for contacting Lacerte.

After updating and cleaning the apparent virus, I tried to get a REP authorization and the communication simply failed without any message. Now it all makes sense. Zone Alarm removed the file (I checked) and now I can't communicate with Lacerte until I reinstall it.

Thank you for your assistance and particularly the link you provided.

Stay safe.

John

George4Tacks

Level 15

Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-lacerte-tools-hub/00/71892?src=lctoolhub51420

You can do a clean install - look for the FORCE option

Answers are easy. Questions are hard!

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