I have 70 returns that were efiled and accepted by IRS. The US ef status say Sent to Lacerte. I have tried to reconcile the ACK file but can't get the status to change. Any idea how to update it. We lock multiple returns by the ef status and need this fixed.
I am having the same trouble for several clients I e-filed on May 15. I called the support desk and was told I just need to wait a few more days because these clients are showing up in his system as approved; but it's been 11 days??
I just received the best help from Star Support. The problem was my computer (machine) code changed (from GI to GJ) - not sure why or how that happened?? He walked me through going to the path that was shown on Help - Troubleshoot - Option Path. I followed that path then went to Mach and changed the code to match what he was showing (GJ), saved and closed. When I went back to Efile-step 3-receive acknowledgement status -- woolah! They all updated! Hope this helps!
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