Level 2

Solved

Upper Case on Tax Returns

Forum|Forum|5 years ago
March 8, 2021
5 replies
30 views

Even though all of my options are set to upper case, when I view and print a return, it shows up as mixed case. Is this a new glitch?

Lacerte Tax

This topic has been closed for replies.

Best answer by TylorValdez1

Try the following steps:

Close your Lacerte program.
Go to the Windows Start menu.
Type in %appdata% in the search field, then press Enter.
Open the Lacerte folder in the new window that appears.
Locate the file that has .ini at the end of the name. For example, the configuration file for 2020 Lacerte is named W20tax.ini.
Delete the .ini file.
Relaunch Lacerte.

George4Tacks

Level 15

The option only works on the returns, not the client letter. Be sure Screen 1 is input with ALL CAPS and I think that will fix it.

Answers are easy. Questions are hard!

P

PammoraAuthor

Level 2

Nope doesn’t work. Been using this program for 30 years. Anywhere that gives an upper case option is marked

George4Tacks

Level 15

Just to be sure - Have you done the setup in Options? https://proconnect.intuit.com/community/lacerte-tax-discussions/discussion/how-do-i-print-return-in-all-upper-case-letters/00/69160#M13386

Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-lacerte-tools-hub/00/71892?src=lctoolhub51420 The FORCE options fixes most kerfuffles.

Answers are easy. Questions are hard!

C

cn1

Level 2

Same issue, for some reason 2020 is not overriding the all caps. Options set to upper case and each return has upper case checks, returns still print in lower case

U

UMDJeremy

Level 4

I am having this same issue which started happening in 2019 Lacerte. Primary/Master options are set to force upper case as are my user options and even if I change the miscellaneous options for the client file it doesn't make a difference. The only fix is to go out of the return and close the program to reopen and once reoppened it will work only to at some point start acting screwy again.

I spoke to someone who wanted me to delete and recreate my options but it didn't make a difference.

This is incredibly frustrating!

K

kgreen8393

Level 6

The problem occurs after you E-File anything. The returns will then not show upper case and as stated, you must go out of Lacerte completely and then re-enter. This started for us in the 2019 software maybe around October 15th. I was hoping the 2020 software would be fixed for this, but nope!

I thought you might want to know when it occurs so you can be aware.

U

UMDJeremy

Level 4

See comment below, let's submit cases about this happening.

IntuitBettyJo

Community Manager

Hi there,

Thanks for brining this to our attention. I will look into this and see if I can get any information relayed back to you.

-Betty Jo

Betty Jo

U

UMDJeremy

Level 4

This would be amazing, thanks. I'm currently wasting 15+ mins a day closing and reopening my program because it reverts to mixed case every time I efile or it receives an efile acknowledgement.

T

TylorValdez1Answer

Level 6

Try the following steps:

Close your Lacerte program.
Go to the Windows Start menu.
Type in %appdata% in the search field, then press Enter.
Open the Lacerte folder in the new window that appears.
Locate the file that has .ini at the end of the name. For example, the configuration file for 2020 Lacerte is named W20tax.ini.
Delete the .ini file.
Relaunch Lacerte.