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S
Shelley2
Level 2
July 8, 2021
Question

update

  • July 8, 2021
  • 1 reply
  • 17 views

With the last update I'm getting an error message & when I try to do the esignature it kicks me out of the program. Is any one else experiencing this?

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1 reply

K
kwinike
Level 3
July 8, 2021

Yes, it's not working for me either..... it's trying to save the 8879 and copy of the return on my computer rather than creating the DOCUSIGN request to send.  

S
Shelley2Author
Level 2
July 8, 2021

Thanks, glad to know it's not just me. I hope they get a quick fix for this, what a pain!

K
kwinike
Level 3
July 8, 2021

Shelley,

 

I just called into Lacerte after finding that I also could not e-file or upload anything to SmartVault and it's a quick fix. 

They had me run the "PDF Repair tool"

Go to HELP--->TROUBLESHOOT---> and then click on icon with the printer and a little wrench

Then just follow the prompts.  It immediately helped me. 

 

 

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