unable to download new software

Forum|Forum|5 years ago
January 19, 2021
1 reply
6 views

I renewed in June 2020 with a deferred payment option. I haven't been able to download my software, though my account shows the deferred pay option is active. I havent been able reach anyone about this. Any suggestions?

This topic has been closed for replies.

George4Tacks

Level 15

Are you indicating that it is not listed on your "My Account" or are you saying it won't download.

https://proconnect.intuit.com/community/tax-return/help/how-to-download-and-install-lacerte-prep-files/00/90711

https://proconnect.intuit.com/community/download-products/help/how-to-download-next-year-s-lacerte-product/00/5318

Here is how to contact support.

Answers are easy. Questions are hard!

A

alishakilgoretax

Level 2

I am having the same problem. I spoke with someone at Lacerte last week and they said its tied to a past due invoice I had over the summer. Doing e-signatures (which I never have done before) the rep charges didn't auto pay like i had set them up to. So for a $20 invoice they set me up on deferred payment option but denied it without ever notifying me. And now my dashboard is locked up in the deferred payment saying I will be notified when the software is ready for download. Seems silly over $20 but I guess its their policy.

D

DearEagleAuthor

Level 2

I ultimately got the software released. I didn't owe any money. I had my renewal contract and my deferred payment option. Somehow, my account got hung up in the mysterious "back office" and it took over 10 days to get it released. I am disappointed with the "back office". But have nothing but praise for the 5 support agents that ultimately got it released!

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