Texas Franchise

Forum|Forum|6 years ago
April 3, 2020
2 replies
24 views

In the last 2 days I have filed 3 TX Franchise returns (with an individual 1040) with Web file numbers that we have verified are good and Lacerte has failed all three, saying the Web file number is not correct. Yes, the number is good, it even passed last year with the same web file number. I think there is a glitch in the program. I have faxed 2 and now it looks like I may fax 3 but I think something is wrong with your program at this point.

Lacerte Tax

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J

JJC1

Level 2

We have experienced the same issue yesterday and today. Rejects due to "incorrect Webfile number" when it's the same number we have used in prior years. Talked with Lacerte support and they say it is a program issue on their end but no additional info and no timeline for a fix. Does anyone else have additional information on this problem?

R

roz2Author

Level 5

JJC1 - I did file an S-Corp on Saturday April 4, and it passed. I think it maybe with the 1040s. I have tried again today and we will see if it is fixed.

J

JJC1

Level 2

Yes, looks like the issue is with the 1040 module.

D

Duane

Level 2

Yes, I am experiencing the same problem. Several Texas Franchise were being filed properly earlier, as in past years. But now every individual Texas Franchise is rejected due to lack of security information. Very frustrating.

R

roz2Author

Level 5

Duane, Here is your fix. This happens only with the 1040 Individual return if you have not put the TX Web file number in the NEW LOCATION. (Screen 54.431) In the detail tab for TX Franchise (State & Local Screen 54.) the first page Texas Miscellaneous on left tool bar scroll down and there is another place to put the Web file number. If you put in on the new screen you will not receive the error and it will file. However if you are trying to file 2 TX FR returns for the same person you cannot. It looks like you can, you can enter the information, you can even see them both listed when you try and e-file, but they fail. I am hoping whoever is in charge of approving multiple TX FR returns for different LLC's will fix this soon.

K

KristiI

Level 2

Thank you Roz2! It would be nice if Lacerte's diagnostic would point us to this new entry area. Better yet, it would be nice if they could migrate the existing information to the new location. I filed at least two manually, because I could not figure out what was wrong inside of Lacerte. I emailed them about this two months ago and never heard back. Again, thank you, Roz2!

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