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Level 3
March 11, 2026
Question

TAXABLE SOCIAL SECURITY DID NOT CALCULATE

  • March 11, 2026
  • 4 replies
  • 46 views

I have 2 clients (so far) received a letter from the IRS saying there was an error on their return. It seems that the taxable portion of their social security did not calculate. These were e-filed on 1/26/2026 and excepted by the IRS on the same date. After going back and deleting the social security worksheets and then reentering them, they did calculate correctly. Intuit said it must have been a clich. It's an expensive one if that's the case.

4 replies

BobKamman
Level 15
March 11, 2026

Why is it expensive?  There's no penalty or interest owed.  Non-monetary costs to your reputation, perhaps, for not reviewing the return.  Was it that much different from last year?  

Wanda-SueAuthor
Level 3
March 11, 2026

Over$900. I'm a small office so That was a big hit for me. My fault though. Won't trust the software calculations anymore.

BobKamman
Level 15
March 11, 2026

You're paying the tax for them, that they owed anyway?  Quite generous.  No one else does that. 

On January 26, never trust the software.  By February 26, maybe.  

@Karl I won't criticize all that effort, but I admit to using the eyeball method on Social Security.  It helps that I actually print out returns, but it works just looking at it on the screen too.  (Or does Lacerte give you a look at the form itself?  I always think of Pete Seeger and the song "Little Boxes, Little Boxes," when someone mentions Lacerte.)  If the taxable SS looks like 85%, don't worry.  If it's zero with AGI of 50K, then something is wrong.  Often it is a "sliding scale" percentage, and I might actually look at the worksheet.  And I rely more and more on the "Two Year Comparison," because the numbers don't change much year to year for most of my clients.  

sjrcpa
Level 15
March 11, 2026

Also a lesson to review returns thoroughly before completing.

The more I know the more I don’t know.
Wanda-SueAuthor
Level 3
March 11, 2026

Yes. Lesson learned. I've always been able to trust the software. Now I won't.

Intuit Community Champion
March 11, 2026

Respectfully, while you should be able to trust the software, it is our responsibility as paid preparers to review and check the end returns for accuracy.

My SOP is to populate all the forms in an Excel file first and then separately populate Lacerte so I can cross-check all the income and deduction totals to catch typos, software glitches, overrides, etc. For SS, I enter the SSA-1099 totals, and then have a separate input for the taxable % so I can cross-check the amount that should be taxable, and I have conditional formatting to change the cell color if I haven't put in a percentage so that it REALLY calls it out for me.

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Level 2
May 12, 2026

I have received two so far that were filed in March.  Both stating that the social security did not calculate!

BobKamman
Level 15
May 13, 2026

In another message regarding the same problem, the preparer admitted that the box at the top of the SS worksheet, "check if US citizen residing in Canada, Germany, etc.," was mistakenly checked.  Before deleting the worksheets and reentering them, did you happen to notice if that is what happened?  Don't blame the software if it did what it was told.  

JRC
Level 7
May 14, 2026

Same problem with me also for 2025 returns. The wording for that should not begin with "check if US citizen..ect" if you ask me....

I tried to catch all of them but missed a few and clients received a correction letter. I just realized how many clients of mine collect social security.