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O
okonskae
Level 2
January 25, 2025
Question

Support and/or Feedback Email?

  • January 25, 2025
  • 1 reply
  • 6 views

Is there a direct email, for tech support or feedback? I currently count 3 glitches that Lacerte 2024 is having and don't want to sit on the phone for how ever long when this is a them problem, not a me problem. 

1. After logging in - there is a "logged in as" email shadow box that contains a VERY old email that is not currently linked with my account. 

2. After each update, the Intuit Link clients in Lacerte 2024 have to be re-updated for their status. Otherwise, it looks like no one has been sent anything. 

3. After each update, the pinned Lacerte 2024 to the taskbar is broken. Have to un-pin it and re-pin it. 

Thanks.

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    1 reply

    abctax55
    abctax55
    Level 15
    January 25, 2025

    You've reached the only alternative; BUT we are just fellow software users (despite Intuit's promotion of this place as customer support).  An occasional employee/moderators stops by. 

    1) You'll have to call them on that one.

    2) I don't use Link - perhaps someone who does will stop by with some help

    3) Known, reported issue (on a different forum, I think).  I believe it's a Win11 problem.

     

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