Sooooooooooooo frustrated with Lacerte this year!!!

I have not used this method of trying to find answers before so this is new. However, the last 5 or 6 times I have called support I have been told the wait is 45 to 55 minutes. That is unacceptable. I even talked to my sales rep and was told Lacerte was aware of the problem and would hire more people. Apparently that has not happened. I have made the decision to change software providers for next year. The pain of staying is far greater than the pain of changing. Lacerte used to be one of the best 20 years ago, but what they are now is nothing compared to what the used to be. They stink. 

Lacerte has been horrible the last 3 years.  Their fees are some of the highest, but the product is becoming one on the worst.  Most of my returns are in Missouri.  The Missouri 1040-V won't be available until 2/19/2020.  REALLY!!!!!  Lacerte is a TAX software company.  How do they not have forms available until mid-February.  What a joke.  We use Drake for our corporate returns.  They have all the Missouri forms available and are 10 times cheaper.  We will be switching in 2021.

Why is Lacerte now such a garbage company ? I have used Lacerte for 20 years very happily but this year it's now the worst company I have ever worked.  Customer service wasn't able to take my payment and to make matters even worse I can't install 2019 software on my newer Microsoft Surfaced Pro computer, it may only be run on an old ass computer that runs Microsoft 7 which is pathetic. LACERTE IS THE WORST!!! I would caution anybody to stay away from Lacerte, they are a complete waste of time and energy. 

the 2020 program is riddled with issues.  I have spent HOURS on the telephone with support that has NO idea how to fix said issues.  Been with Lacerte over 25+ years and I am so shocked at the lost time we've spent on issues this tax season.

I have had a problem with my lacerate program since yesterday. It says Delinquent notice. 

I called this morning Oct 15 at 8 o’clock and I was in line with one lady named NORMA 

She said you must pay $266 to your account to be active again. I gave a card and paid.

but still have a same problem, then I called again , and was online with Elisa up to 11:48  about 2; hours and 11 minutes again ,not solve the problem again , she said your account is Active and there is a no reason to locked your account ,   but not solve the problem again i called and this time I was online till 1:59 with kelyan , she connect to my computer , re locate my lacerte and shot down my computer same , same issue I ask for supervisor many times , at the end she discontacted me . I called again and another lady told me no you have to pay $437 and I paid again , but still unlocked .

can't understand why I paid more than $5000 for 2021 to the program and they locked up the program on October 15 for Just because of the balance of $266 or $437 

, REALLY .they are not expert at all , anything that one person said other one not agreed ,

Now the time is 3:15 but still I have the same issue .

their services are SUUUUUUUUUUUUUUUPER bad 

Please let me know , If anyone has a hard time with them , or has an issue with them .

please let me know if you anyone have a kind of same issue with them .

they not let me add my email address .

thanks 

The problems become apparent when you ask for technical assistance for printing out a tax plan from the tax planner.

Of course the message is related to font size.   Can't print.  Tech assistance can't get an answer and I have a client meeting tomorrow with a complex tax calculation and no support.

Quizzed further, the tech admitted to no weekly quality control meetings, supervisors interact remotely online and, unofficially, things are changing so fast, they can't keep up.  First time in ten years and I'm saying Lacerte will put me out of business if I let it.

They have no decent technical reps, they refuse to send me to the higher level they are NOT ALLOWED! This company has become so difficult to deal with.  I have used them since the 90's and am about done!