smart look

Forum|Forum|5 months ago
January 27, 2026
1 reply
3 views

As any one experienced that the smart look does not work in the 2025 tax program?

Thanks

Lacerte Tax

Kathi_at_Intuit

Moderator

Hi @harveyburger Thanks for reaching out in the Community about unable to use SmartLook in Lacerte. If this is not working in the program we'd recommend contacting Lacerte Support. They would be able to take a look at this with you.

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H

harveyburgerAuthor

Level 4

I have spoken to 6 agents with Lacerte and have spent over 6 hours and noone can help.

I am now on hold with another agent today for 90 minutes and they cannot get the organizer to pritn correctly.

What am I to do.

I cannot send out the organizers as they are not printing correctly.

Besides calling Lacerte when they are unable to assist after 6 hours what can one person do?

Please help

Kathi_at_Intuit

Moderator

Hi @harveyburger Thanks for letting us know that you have already contacted support. We will check into this and get back to you.

**Click the 👍Thumbs up icon to say thanks on a post, and click Best Answer to mark the post that answered your question.

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