Level 3

Question

Slow Esignature

Forum|Forum|4 months ago
February 17, 2026
4 replies
8 views

When we request an esignature in 2025, the process is taking over 4 minutes for each request on two different computers in our office. The process eventually DOES go through, but it takes TOO LONG. The only thing in common for the two computers is they were purchased recently (they came with Windows 11 on them). The older computers in our office are not affected and run esignature within 10 seconds or so. Other notes: We are on a network; not the cloud. All computers have Windows 11. We have uninstalled and reinstalled 2025. We cannot test in safe mode due to the print drivers being needed for esignature. Lacerte is saying it is up to our IT guy to solve. He is saying Lacerte is the issue. Any advice or experience with this issue?

Lacerte Tax

K

KristineM

Level 4

We are having the same issues!

IntuitKatie

Moderator

Hi @ShanaBaker

Thank you for posting in the Community. We are currently researching the issue wit e signature. Here is a knowledge base that may or may not help with your specific situation:
How to use eSignature in ProSeries
The issue is specific to the OneClick feature (Authorization forms only) when used for a Married Filing Jointly (MFJ) combination that requires a spouse's signature and the 8879TA from is included in the e-signature request. A temporary solution is to use the regular request widget (Authorization forms & other documents) as an alternative to Authorization forms only. If this does not relate to your specific situation please contact ProSeries Support.

Andres-VTB

Level 5

As a troubleshooting step, can you unclick the option to send a PDF copy of the tax return with the e-signature? What may be taking time is Lacerte creating a PDF of the tax return.

If that's the case, you could run the PDF fix tool and, as a temporary fix, send the e-signature without the tax return PDF.

K

KristineM

Level 4

Thank you for the suggestion. I'm open to any right now. I tried it and it did not help at all unfortunately.

K

KristineM

Level 4

I spent 20 minutes on hold then a little over an hour on the phone with a rep named Chris. He ran through everything he could think of. He asked me to contact our IT department about the firewall on my computer. IT did as he requested and it is still an issue. He stated that he would call me back this morning. I haven't heard from him yet, so no resolve to this issue yet.

Andres-VTB

Level 5

Yes, I was going to mention the firewall, but I was thinking of the one in your wiring closet. That's at least an easy thing to troubleshoot before contacting Intuit AGAIN.

S

ShanaBakerAuthor

Level 3

If our IT guy disabled the firewall, would that be the same as "the one in your wiring closet"? Or should we test it after literally "unplugging" the firewall. The issue we have is that 3 computers are operating just fine in the current set up; firewall and all. We are only have issues with the Requesting E-signature lag with our 2 new computers.

M

mchebatoris

Level 3

You're lucky it's working, mine does not...

K

KristineM

Level 4

So frustrating. Our IT team spent a considerable amount of time on the phone with a Lacerte support representative. They were able to resolve the issue on my laptop by uninstalling OneNote, yes, OneNote, which is difficult to understand how it was related. Our IT team also confirmed that our firewalls were not causing the problem. I work through a remote server as well, and we followed the same steps there, but it did not resolve the eSignature issues.

Andres-VTB

Level 5

That is wild.

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