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T
taxstick
Level 3
May 18, 2026
Question

SafeSend integration after Thomson change?

  • May 18, 2026
  • 1 reply
  • 10 views

Unable to login to SafeSend from Lacerte.

Have those credentials changed since the Thomson change?

Lacerte telling me my login is incorrect though I can login from the Thomson/SafeSend portal??

1 reply

V
Virendra
Level 2
May 18, 2026

Are you able to log in with the same credentials on the SafeSend website directly? If not, try resetting your password there. If that still doesn't work, please reach out to SafeSend customer support, since the credentials are managed on their end.

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